Professional Summary

A strategic professional with expertise in research, consulting and project management. Proven experience of driving meaningful change within the public and private sector, providing solutions at the intersection of design, client strategy and business growth. Experience managing complex projects and building global partnerships. Seeking to leverage expertise in design strategy to support the expansion of innovative digital ecosystems. Experience designing and facilitating co-design workshops and participatory stakeholder engagement activities.

Professional Experience

Project Manager / Research
M-CO, Fitzwilliam Place, Dublin
May 2024 – Dec 2024 (Fixed-term contract)

• Design and implement sustainability and climate action training for Waterways Ireland.

• Developed comprehensive research and analysis methods to inform training curriculum.

• Prepared detailed reports for clients, including analysis insights for evaluations.

• Collaborated with cross-functional teams to design and execute community-focused initiatives.

Research Assistant
IADT, Dublin
July 2022 – March 2024

• Managed research projects with a focus on culture and arts.

• Designed and conducted surveys, interviews, and focus groups to gather qualitative and quantitative data.

• Created data visualisation and reporting tools to communicate research findings effectively.

Customer Support Specialist
N26, Berlin
January 2020 – August 2020

• Delivered excellent customer service support to enhance user satisfaction, drive retention and trouble-shoot issues in the app to improve engagement.

• Analyse and escalate user feedback to identify pain points providing actionable insights for product development.

• Collaboration with cross-functional teams to streamline support processes and improve efficiency.

• Supporting app users across different regions, leveraging communication skills to navigate culture and language barriers.

Project Management
Conference Partners International
September 2015 – August 2019

• Develop comprehensive event strategies and concepts for conferences across the public sector.

• Create detailed project timelines and work breakdown structures for each conference.

• Develop and manage event budgets, ensuring cost-effectiveness and financial accountability.

• Programme and abstract management.